Context-rich integrations built for complex B2B support

Mosaic AI goes beyond simple syncs, creating a shared context model that powers smarter triage, richer insights, and more accurate resolutions.

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AI that works where your team already works

Support teams rely on a complex ecosystem of tools—ticketing platforms, knowledge bases, CRMs, and chat apps. Mosaic AI connects them all, giving your team real-time access to the knowledge and context they need, without switching tabs or losing focus.

Salesforce Service Cloud AI

Use AI in Salesforce for quick insights.

Zendesk AI integration

Agents get instant, AI-powered context

Slack AI integration

Share and escalate answers from Slack.

Confluence AI assistant

Make docs dynamic and AI-searchable.

Integrate everything, centralize intelligence

Mosaic AI connects with over 100 enterprise systems, turning siloed data into a single, intelligent layer of knowledge. From CRMs to wikis, help desks to chat tools—Mosaic AI brings it all together so your team always has the full picture.

Broad coverage & rapid deployment

Prebuilt integrations for Salesforce, Zendesk, Jira, Confluence, Slack, Google Drive, Notion, SharePoint, Teams, Intercom, and more. Go live in days, not months—with new connectors launching weekly.

Enterprise-grade indexing & controls

Filter by workspace, folder, or content type, and enforce permissions at every level. Mosaic AI respects your existing access settings while ensuring results stay accurate and up-to-date through real-time scanning.

Flexible API for custom use cases

Use Mosaic AI’s knowledge API for SaaS support to build custom workflows or embed AI wherever you need it—inside your help center, CRM, or product. Create tailored experiences powered by your own data.

From disconnected tools to connected B2B support

Mosaic AI eliminates context gaps, unifies content, and ensures everyone—from agents to leaders—has the insight they need to make better decisions.

40% faster ticket resolution with unified context

30% reduction in escalations and rework

Higher

CSAT driven by more accurate, consistent answers

One platform, many solutions

Mosaic AI's highly configurable integrations ensure the right data, knowledge, and insights power our products and solutions..

Instead of juggling disconnected tools, you get a unified system that connects data, actions, and outcomes across your entire support organization, driven by actionable AI insights for B2B SaaS Support.

Capabilities

With one set of integrations and a single Customer Context Model feeding every module, scattered case data turns into action automatically.

Assist

Self-Service

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Knowledge

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Intelligence

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Customer Context Model

We transform siloed customer, product, and case data into one Customer Context Model, giving every Mosaic AI capability the context it needs to take the right action. Every capability acts from the same trustworthy source of truth, so answers come with citations, not guesswork.

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Integrations

Connect the tools your teams already use: CRMs and help desks (Zendesk, Salesforce), knowledge bases (Confluence, Google Drive), and internal chat (Slack, Teams). 100+ connectors. No data migration. No engineering dependency.

Ready to connect your stack?

Mosaic AI integrations for support systems make setup simple. Connect your tools, centralize your data, and unlock AI-powered efficiency—without needing to change how your team works.

Frequently Asked Questions

Get quick answers to your questions.

What integrations are available in Mosaic AI?

Mosaic AI integrates natively with Zendesk, Salesforce, Slack, Confluence, Guru, and over 100 other enterprise systems.

How does Mosaic AI connect support systems securely?

Through OAuth authentication, encrypted connections, and role-based access controls ensuring data protection and compliance.

What’s unique about its prebuilt enterprise integrations?

Mosaic AI’s connectors enable instant data enrichment, context sharing, and bidirectional updates without heavy setup or custom code.

How does it enrich data from multiple sources?

AI unifies data streams, adds context layers (customer, product, sentiment), and powers analytics and automation with full traceability.