Bring us your hardest support cases.

We will prove what Mosaic can automate in five days.

We shadow a real case from your support operation before pitching anything. By Day 5, you have a business case built on your own data not a vendor projection. No commitment until you see the results.

Book a discovery call No prep. No commitment.

.avif)

What to expect from the shadowing session

Time
60 minutes
One session, live or video.

From your team
1 Support Engineer
Any frontline rep works.

Facilitated by
Mosaic Value Consultant
We run it. No prep required.

You receive
AI Opportunity Report
Process maps + opportunity model.

Trusted by support leaders at

%201.svg).svg)

Why pilots stall

Most pilots do not fail at the demo. They fail after.

The Mosaic approach

The old way

A 5-day proof of value with a defined outcome.

Defined start. Defined end. Long enough to prove it, short enough that it does not become a second job.

Pilots drag on for months with no defined end.

The launch date slips, the internal team inherits the work, and by the time leadership asks about ROI you are still implementing.

We run on your real cases, in your real environment.

No sandbox. No staged data. You see it work before anyone mentions a contract.

Vendors demo on their data, not yours.

You see what the software can do in a controlled environment. You do not see what it does for your team.

We own the implementation end to end.

Your team spends a couple of hours. We handle the connection, diagnosis, and configuration.

You inherit the implementation as a project.

Configuration, data work, and tuning fall on your team. The vendor hands you the software and hopes you make it work.

Your business case is built from your own support data.

We shadow a real case to quantify the savings AI can deliver. Your CFO sees what we see.

ROI projections are based on vendor assumptions.

Business cases are built on industry benchmarks or best-case scenarios. Your CFO sees a guess.

Day 5 is built to reach a decision.

Move forward with confidence, or walk away clean. No open questions, no obligation.

Pilots end in "let's circle back."

Nothing gets decided. The project stalls. You have spent months with nothing to show leadership.

Before the pilot

We watch before we build.

Most vendors skip straight to the pitch. We start by understanding exactly how your support runs. The shadowing session is where we map the opportunity before anyone mentions a contract.

145 minutes

Discovery call

Tell us about your support org. We will tell you if and how we can help.

260 minutes

Shadowing session
We follow a real ticket from start to finish with one of your engineers — mapping every system, handoff, and minute lost in your real environment.

348 hours

AI Opportunity Report
A workflow map and a first view of where AI creates the greatest impact grounded in what we observed, not assumed.

If the fit is there
Scoped pilot
We scope a 5-day proof of value to prove the opportunity quantitatively. You agree to scope before anything starts.

How the 60-minute session runs

Most of the hour is your engineer working a real ticket. We observe.

5 min Context
Tell us about your support org.

40 min Live walkthrough
A real ticket, start to finish, in your real environment — not a demo.

10 min Friction mapping
We flag where time is spent or lost.

5 min Wrap up
Confirm timing for the readout and whether leadership joins the debrief.

The deliverable

Your AI Opportunity Report, in 48 hours.

Within 48 hours of the session you receive two documents, built from what your engineer told us — not industry averages.

• Visual · shareable
  Before-and-after process maps
  Your current workflow, with friction points, manual steps, and tool switches called out explicitly.
  The same workflow with Mosaic agents overlaid, showing exactly where AI steps in.
  Longer-term opportunities flagged separately to keep immediate focus clear.

• Detailed writeup · for leadership
  AI Opportunity Report
  A plain-language summary of friction points, in your engineer's words.
  A cost model showing time lost today, translated into annualised cost for your team size.
  A recommended starting point for your proof of value: specific systems, use cases, and success criteria.
  A map of where your support knowledge lives and which sources are reachable natively vs. require migration.

Illustrative · at a glance

In a shadowing session with a mid-market B2B SaaS company running an 85-person support team, we found:

• 4.2 h
  Time lost per engineer per week across 5+ disconnected sources.

• ~$ 740K
  Annualised cost of lost time across an 85-person team.

• 3
  Mosaic use cases prioritised for the proof of value.

Every figure in your readout comes from what your engineer told us — not industry averages. That specificity is what makes the business case credible to your leadership.

Proof at scale

What a 5-day pilot looks like at scale.

"We scaled our Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks. The team achieved a 39% reduction in the cost to resolve a support case in the first 90 days."

GR

Greg Richards
President and GM, AssetWorks

92 %
CSAT Score achieved
Customers get fast, accurate answers every time.

43 %
Reduction in internal tickets
Repetitive internal requests minimised by automating answers and streamlining knowledge delivery.

20 %
Fewer internal support articles
Automating repetitive SaaS workflows reduces redundant documentation overhead.

Book your session

Ready to see what we find in your environment?

Book a discovery call. We follow a real ticket from start to finish, map where AI can create the greatest value, and deliver a readout within 48 hours.

No upfront cost to assess fit.
No commitment until you see value.
Executive business case included.